Training programs that move the needle.
Every program is cohort-based, role-play heavy, and tied to measurable contact center KPIs. Pick a path — or combine them for a full-stack CX upgrade.
Communication Skills Mastery
The foundation of every great support agent
- Active listening frameworks
- Crystal-clear phrasing & paraphrasing
- Email, chat, and call etiquette
- Cross-cultural communication
Empathy & De-escalation
Handle angry customers with confidence
- Emotional regulation in real time
- Verbal de-escalation playbook
- Apology, ownership, and recovery
- Win-back scripts that feel genuine
Voice & Accent Training
Sound clear, confident, and approachable
- Neutral accent coaching
- Pace, pitch, and tone control
- Pronunciation drills
- Smile-in-your-voice technique
Call Handling & Etiquette
Master the contact center workflow
- Greeting, hold, and transfer etiquette
- After-call work efficiency
- Ticketing & CRM best practices
- Multi-channel coordination
Sales-Through-Service
Turn support into revenue (without being pushy)
- Spotting upsell signals
- Consultative recommending
- Save-the-sale scripts
- Subscription & retention plays
CX Leadership & Coaching
Build the next layer of contact center managers
- QA scorecard design
- 1-on-1 coaching frameworks
- Team motivation & culture
- Hiring & onboarding playbooks
Simple plans for every team size
Pricing is per-seat, with bulk discounts for cohorts above 20 agents. No hidden fees.
Starter
Best for individual agents starting their CX career.
$199 / seat
- 1 core program
- Self-paced + 2 live coaching sessions
- Digital certificate
- Community access
Team
Best for support teams of 5–50 looking to lift CSAT.
$499 / seat
- All 6 core programs
- Weekly live coaching
- QA scorecards per agent
- Manager dashboard
- Dedicated coach
Enterprise
Tailored programs for 100+ seat contact centers and BPOs.
Custom
- Custom curriculum
- Train-the-trainer enablement
- Floor-level coaching
- Quarterly business reviews
- Dedicated success manager
Not sure which program fits your team?
Book a free 20-minute consult with a SpeechLabs coach. We'll review your KPIs, current QA process, and recommend the smallest plan that actually moves your numbers.
How long is a typical program?+
Most programs run 3–6 weeks with 90-minute daily live sessions plus role-play homework.
Can you customize for our brand?+
Yes — Team and Enterprise plans include custom scripts, tone-of-voice modeling, and your product knowledge.
What languages do you train in?+
English, Spanish, Hindi, Filipino, and Portuguese. More on request.